One person, one thread
Paula messages on WhatsApp, then emails the photos. One Inbox spots the same name and puts it all in one conversation. Got it wrong? Tap Undo.
For plumbers, sparkies, builders and every trade in between
Every customer.
One inbox.
WhatsApp, Facebook Messenger, Instagram and email land in one list, with one thread per customer. No more scrolling four apps to find who asked about Thursday.
Free while in beta. iPhone first, Android soon.
Works with the apps your customers already message you on.
- WhatsAppYour business number
- MessengerYour Facebook Page
- InstagramDirect messages
- EmailGmail, Zoho, iCloud, BT and most others
Set up in a tea break
Connect once. Then it just fills up.
- Step 1
Type your work email
We work out who hosts it, Google, Zoho, iCloud or BT, and take you to the right sign-in. Then tap to add WhatsApp, Messenger and Instagram.
- Step 2
Pick who is a customer
Newsletters, receipts and suppliers stay out. New senders wait for a quick yes or no, and people you've already replied to are ticked for you.
- Step 3
Reply from one place
Your reply goes back on whichever app the customer used. They don't install anything or notice anything different.
Your inbox, minus the noise
Merchant offers, invoices and delivery updates never show up. When someone new emails, you decide once and we remember.
- Rachel GreenQuote for a new consumer unit?Customer
- Mark DoyleRe: the leak under the sinkCustomer
- Trade counter newsletter20% off fittings this weekendKept out
- Van leaseYour October statementKept out
Customers who go quiet for days
WhatsApp only lets business apps reply for 24 hours after a customer's last message. Chase a quote on day three and One Inbox opens the chat in WhatsApp for you, ready to send.
Swipe it done
Job booked? Swipe the conversation away. It comes straight back if the customer messages again, so nothing slips through after the invoice.
Questions trades ask us
Will it work with my email?
Gmail, Google Workspace, Zoho, iCloud, Yahoo, BT and most UK providers work today. Outlook and Microsoft 365 are coming next.
What about text messages?
Texts stay in your phone's Messages app for now. Apple doesn't let other apps read them.
Do my customers need to do anything?
No. They keep messaging you the way they do now, and your replies arrive from your usual number, Page or address.
How much does it cost?
It's free while we're in beta. We'll tell beta testers about pricing well before anything changes.
Stop hunting for messages.
Join the beta and we'll send you a TestFlight invite for your iPhone.